Do you offer replacement for defective pairs?

Yes, we support wholesale buyers with a straightforward replacement policy for defective pairs. If any athletic footwear from your order arrives with a manufacturing flaw (e.g., sole separation, stitching issues, or material defects), please send us clear photos and your order details via WhatsApp within 7 days of delivery. Once verified, we’ll arrange a replacement or credit for the affected pairs—no need to return the entire shipment.

Our policy applies to all 2,600+ styles across the catalog, including Nike Air Max and Jordan lines. Note that normal wear, shipping scuffs, or size mistakes are not covered, so double-check your EU sizing (EU 40 = US 7) before ordering. For mixed bulk orders, we recommend inspecting a sample first—we can help you arrange that.

We keep defect rates low by sourcing from trusted supplier studios, but if an issue does arise, we handle it quickly to protect your margins. For full terms or to report a problem, just reach out.

Message us on WhatsApp for a replacement quote or to discuss your order.