What should I do if I receive a defective pair?
We understand that quality control is critical for B2B buyers. If a pair from your order arrives defective, please follow our standard wholesale resolution process. First, document the issue with clear photos or a short video of the defect, along with the style code and your order number. Then, send this evidence directly to our team on WhatsApp at +63 969 052 3936 within 48 hours of delivery.
Our supplier studios inspect each batch, but occasional issues can occur during transit. For verified manufacturing defects—such as sole separation, stitching errors, or material flaws—we will arrange a replacement or a credit on your next order, depending on stock availability and your preference. Note that damage caused by shipping mishandling is usually covered by the courier claim, so we will guide you through that process as well.
To minimize risks, we recommend ordering from our most consistent lines, like the Jordan collection or Nike Running, which have high quality-control pass rates. Our flexible MOQ also allows you to mix models in a single order, ensuring you can test new styles without overcommitting. For any defective item, we aim to resolve it within one business cycle.
Contact us on WhatsApp with your order details to start the resolution process.
