Do you have a returns or exchange policy?

Yes, we do have a clear returns and exchange policy for all wholesale orders. Since we operate on a B2B basis, each order is handled individually, and our team reviews any issues on a case-by-case basis. If you notice a defect, a sizing error, or a mismatch with your order, please contact us on WhatsApp within 48 hours of receiving your shipment. We will then assess the situation and arrange for a replacement or a partial credit, depending on the specific items and stock availability.

Please note that because our catalog is sourced directly from supplier studios and factory albums, we highly recommend double-checking the EU sizing (e.g., EU 40 = US 7) and reviewing the product details before placing your order. For mixed bulk orders, we are flexible and can often adjust quantities or swap models within the same category to avoid return hassles. For example, if you are ordering from our Nike Air Max or Jordan collections, we can help you confirm sizing and model availability upfront.

Get a quote on WhatsApp for your next order and our team will walk you through the return terms.